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The Onboarding Specialist will represent Yokly in the best way possible and is responsible in facilitating client discovery, where the future clients meet Yokly Virtual Assistant candidates.
Duties and Responsibilities:
- Showcase the company's services and encourage the client to avail the free trial
- The main POC of our clients during the Free Trial
- Ensure that our clients will experience a smooth-sailing free trial
- Follow up/send reminders to clients thru phone calls, emails and texts.
- Admin tasks - updating different spreadsheets
- CRM management(Bitrix)
- Coordinate and give updates to other teams(training, VA TLs, Client Success, and Billing Department)
Requirements & Skills:
- Completed at least 2 years in College
- At least 2 years of experience in Customer Service - US based client
- Able to take initiative and quick on solving problems
- Excellent English communication skills (verbal and written)
- With stable internet connection and backup internet
- Adept in using Google Suite and other related office tools
Perks & Benefits:
- 23-25k package/month
- Permanent WFH set-up
- Performance based salary increase upon regularization | Annual Increase
- HMO after 6 months
- Weekends Off
- PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
- Graveyard shift (12:30 AM - 9:30 AM Manila Time)
- US Holidays and Philippine Holy Week observed
