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About the companyAt Storylane, we are on a mission to let marketing and sales teams share product demos with buyers to drive Product-led growth. We started at Y Combinator and now have over 400 customers, with enterprises like Gong, Angellist, Walkme, Clari and Nutanix using Storylane everyday.
About the roleAs a Product support specialist, you’ll be responsible for providing in-depth, product-level support to our users when they’re facing app-specific challenges in html, css and Javascript. It will require thorough understanding of the Storylane product, use cases and integrations with platforms like Hubspot and Marketo. In addition to providing support, you’ll be instrumental in the following — sharing common customer confusions with the Product team, identifying churn-risks, and owning Enterprise account relationships.
Responsibilities
* Become an expert in all things Storylane — our product, and users
* Spend the majority of your time providing support via slack, email or on zoom, as if you were a member of the customer’s team* For how-tos, apply your Storylane knowledge to answer the question and suggest work arounds* Collaborate with the dev team to improve our users’ overall experience with StorylaneWhat will help you excel in this role:
* Prior experience with browser developer tools
* Prior experience working with customers* Basic understanding of HTML / CSSIf you are comfortable in the face of ambiguity, analytically minded, and a self-starter with an appetite for learning, then we want to hear from you.
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