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Barkyn Remotiveover 1 year ago
Apply Nowover 1 year ago
Native Portuguese is a mandatory condition. Working remotely from Italy, Portugal or Spain.We’re creating a loved brand in Europe and this is where your story starts! You will contribute to the high-quality standards of our portuguese market and wow our customers on all support channels we own: chat, tickets and phone.Specifically, we expect you to:
- Act as a Barkyn ambassador in all customer interactions, being true to our brand values and our friendly and caring tone;
- Be accountable for a seamless and human end-to-end customer experience;
- Interact with customers via inbound chat, ticket and phone conversations to provide information and assistance;
- Perform outbound calls to onboard customers on the Barkyn's plan;
- Process transactions and reply to inquiries about products and services;
- Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
- Use computer systems to track, gather information and/or troubleshoot customer issues;
- Achieve productivity standards and goals while maintaining the highest level of customer service;
- Translate brand content from English to Portuguese, as needed.
- +1 year Experience in customer support in a digital business;
- Portuguese with English fluency;
- Perfect writing skills;
- Customer-centric attitude.
- Experience in customer support in a digital business
- Degree in Communication, Marketing or related area
- Social media know-how
- Dog owner