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Customer Service Specialist
dallas, texas(remote)
$16.99 – $17 per hour
temp to perm
high school
shift: First
work hours: 8 AM – 8 PM
category office and administrative support occupations
reference AB_4264651
Job details
Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused iniduals who have a passion for providing an outstanding service experience to join our award winning Client Account team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!
What you will get:
- Weekday Schedule (No Weekends)
- Equipment Provided
Be sure to APPLY TODAY!
Responsibilities
The Client Account Coordinator will oversee the Commercial Enrollment Operations for Dental & Vision. The CAC will build effective relationships with Sales Account Managers, brokers/consultants and front-line benefit contacts to ensure a high degree of satisfaction with our products and services.
- This is a call center position taking in-coming calls from Agents
- Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests
- Document calls, ensuring that all notes are completed using established templates
- Process all group renewals and cancellations
- Review client information to ensure that all paperwork is properly signed and completed
- Research and respond to all escalated inquiries with a sense of urgency
What you’ll have:
- High School Diploma
- 3+ year of call center experience
- Account Coordinator expereince
PAY: $17.00 per hour
** 100% REMOTE – MUST be able to work 8am-5pm EST and/or 11am-8pm EST **
Skills
- Telephone Etiquette
- Follow-up
- Customer Service
- Active Listening
- Basic Computer Skills
- Call Center (2 years of experience is required)
- Call Center Support (2 years of experience is required)
- Insurance
Qualifications
- Years of experience: 3 years
- Experience level: Entry Level
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).