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Accounts Receivable Specialist
Accounting and Finance Remote, United States
Description
Position at LeadVenture
We are looking for a self-driven and competent Accounts Receivable/ Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.
Duties and Responsibilities
- Monitor portfolio of accounts daily
- Identify outstanding account receivables.
- Investigate historical data for debts and bills.
- Take actions to encourage timely payments.
- Process payments, credits, and refunds
- Research and respond to customer inquiries regarding billing related issues.
- Reconciling accounts for billing and cash application
- Resolve customer credit issues.
- Contact customers (Via phone and email) with overdue balances and collect payment.
- Negotiate payment plans, within approved guidelines.
- Update account status records and keep up to date accurate notes on customer records.
- Prepare and present reports on collection activities and progress.
- Contact customers with declined credit cards
- Respond to ACH Chargebacks withing allotted time from the bank.
- Answer incoming phone calls and respond to voicemails in a timely manner.
- Respond to internal requests.
- Manage email inboxes daily. (Personal and group email inboxes)
- Help customers navigate through the cancellation process to settle their contract balance.
- Reviewing accounts that have filed for bankruptcy.
- Working with a 3rd party collections agency and submitting delinquent accounts
- Escalate issues which need additional review.
- Other projects and tasks as assigned.
You’ll thrive in this role if you have:
- At least 2-3 years’ experience in Collections and Accounts Receivable.
- Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Exceptional attention to detail and problem-solving skills.
- Exceptional integrity, honesty, and trustworthiness.
- Excellent ability to successfully interface with clients and handle multiple priorities concurrently.
- Able to work in a fast-paced, continuously evolving environment.
- Critical thinking skills
- Self-motivated.
- High capacity to learn and adapt.