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Title: Customer Support Representative
Location: Remote
About the Position
Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Support Representative to assist Customers and Revvers with questions and technical issues while providing a world-class customer experience.
This role will report to a Customer Support Team Lead. As a member of the Customer Support team, you will be responsible for Answering Phone Calls, Taking Chats and Responding to Emails.
Your duties will include:
- Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
- Skillfully communicating with freelancers while providing an extraordinary experience through email
- Work seamlessly across all Rev services to resolve issues large and small
- Review and process incoming orders for our various service offerings
- Collaborate with the support team while maintaining our core values and meeting goals
- Promote a helpful, happy attitude with both customers and your team members
Qualifications
- 1+ years sales and/or customer support experience
- You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
- You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
- You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.
Benefits:
Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
- Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
- Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
- Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
- Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
- Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.
Rev maintains a drug-free workplace.
*We are interested in every qualified candidate who is eligible to work in the United States or the United Kingdom (for UK based roles)