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Sensor Tower Remotiveover 1 year ago
Apply Nowover 1 year ago
Sensor Tower is looking for a Customer Success Manager to join our growing team managing the relationship with our clients. As a CSM, you’ll be responsible for deeply understanding customer’s business challenges and goals and be the advisor to client leadership. You will manage your own book of clients, supporting them from onboarding to full deployment to renewal and support upsells. Sensor Tower is a data driven organization and you will use the data both with your clients and internally.
< class="h3">What you'll be doing:
- Point of contact for assigned customer portfolio, with accountability for customer engagement and retention
- Interface with customer leadership regularly, leading discussions navigating the relationship to support platform adoption and usage
- Deliver training, analytics, insights, and best practices to customer teams
- Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platform.
- Be a strategic expert on mobile insights, app store optimization, and much more!
- Drive overall customer satisfaction to expand customer engagement and increase likelihood of retention and growth.
- Excellent ability to manage customer relationships, especially sensitive issues, and effectively problem solve
- 4+ years of experience in Customer Success management or client facing consulting or analyst positions; mobile app background is a plus
- Experience working for SaaS based companies
- Ability to apply innovative thinking to solve complex client challenges
- Strong ability to create, build and leverage relationships and effectively interface with executive-level client leadership
- Strong analytical skills - comfortable using Excel for data analysis
- Experience managing business strategy and plans to drive growth
- Excellent listening, presentation, and written and verbal communication skills
- Effective time management skills; ability to prioritize, delegate and meet deadlines
- BA/BS degree required