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Location: US Locations Only; 100 Remote
Online Chat: Customer Engagement Expert (CEE)
Hiring for 2nd Shift: F/T 12pm- 9pm & 1pm-10pm & Weekends
The C.E.E will work from home/remotely and will be required to have a reliable internet connection and a quiet workspace. The CEE will be required to work flexible hours, including evenings and weekends, to meet customer needs.
Location: Remote
We are currently not hiring in the following locations: CA, CO, CT, IL, MA, ME, NJ, NY, OR, WA
FLSA Status: Non-Exempt
Training starts on August 9th, 2023!
What we offer:
- $14/hr with night ($1.00) & weekend ($1.50) differentials
- Full-Time Hours
- Training and on-going support
- Tuition Reimbursement
- A robust PTO bank
- Excellent Medical, Dental, and Vision Benefits
- An engaging WFH atmosphere
What you’ll need to succeed with us:
- HS diploma or equivalent
- Ability to Type 45 WPM
- Proficiency with Grammar
- Excellent communication and active listening skills
- Computer proficiency, including the ability to easily navigate and toggle between multiple screens, while typing at the same time
- Troubleshoot basic computer issues
- Energy, Enthusiasm, and Professionalism
- Detail-Oriented, Customer-Focused, and Career-Oriented
- Customer Service Experience is a Plus
- Bilingual is a plus
- Weekend availability is required after 4 week training period
- Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing.
What you’ll do as a Customer Engagement Expert (CEE):
As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease
What you can look forward to achieving:
Because when you’re at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options – from customer service and training to management, marketing, and more.
Next Steps for selected applicants:
- Complete an online video introduction through MyInterview
- Email a screenshot of your satisfactory technical requirements (those details & instructions will be sent to you).
- Initial Zoom interview with 2 members of our hiring team. Applicants will need to demonstrate compliance with WFH technical requirements + at-home setup.
Our next training session begins on Monday, August 9th. Training will last approximately 4 weeks and will run from the hours of 12pm-9pm. We are currently hiring for the following shifts: 12pm-9pm and 1pm-10pm. These shifts are based on business needs and are subject to change.
We are transforming online shoppers’ experience. Join the conversation!
Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe.
Interested? Learn more about us here :https://www.youtube.com/user/activengage/featured
Location: US Locations Only