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About us:
HomeRoom is a Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk.
About us:HomeRoom is Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed-round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk
Our vision:
We want to be in every major metro in the US in the next five years. We believe cities are best when people can afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission - to change the way people rent.
Working here:We have a high bar and a bias for action, which has enabled us to expand rapidly. Our team spans 12 countries across 4 continents, each person bringing a passion and a grit to build technology that impacts people's lives.
Job Description
HomeRoom is looking for a proactive and results-driven Customer Success Manager to engage, retain and ensure a best-in-class customer experience for our customers. The ideal candidate will be a people person and thrive in building communities by providing an unsurpassed level of service throughout the duration of our customer’s journey.
Responsibilities:
●\tEngage in regular customer support through all company communication channels (SMS, emails, and phone calls)
●\tProvide empathetic, responsive, and effective communication to provide support and problem/resolution to over 1,000 tenants●\tAssist in the planning and execution of online events, roommate activities, facilitate roommate communication and a ‘healthy’ community●\tMaintain detail-oriented documentation for all customer interactions●\tEngage in ongoing platform and process implementations to enhance the customer experience●\tWork cross departmentally to collaborate on maintenance reports, credit disputes, billable charges and roommate reports.●\tAbility to produce graphs and tables, use spreadsheets efficiently, and preform calculations and automation to process large volumes of dataQualifications:
●\t3+ years’ experience as a customer service manager●\tExperience starting or working at a growing early-stage startup●\tStrong written and verbal communication skills●\tA keen sense of empathy and understanding
●\tAbility to prioritize and manage multiple projects, daily and high priority tasks●\tHave a creative and growth mindset●\tFlexible schedule to accommodate the needs of a startup",