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Finni Health empowers autism care providers to start, run, and grow their practice.
The autism care industry is proliferating due to increasing diagnosis rates and landmark legislation requiring payers to cover care in every state. This has caused private equity to take over the market, with over 200 M&A deals in the past decade. This cash grab not only hurts providers who are overworked and underpaid, but it also hurts the quality of care. Providers want a world where they can have the freedom to focus on their patients, but starting their practice is costly.
We built a platform for autism care providers to start, run, and grow their businesses. Providers with Finni can launch their practice in 2 weeks. When they join, they instantly get access to our insurance network. From there, our platform allows them to manage patient data, schedule appointments, and get paid.
We are backed by top-tier investors such as General Catalyst and YCombinator.
How we work
We’re a hybrid team with team members all across North America. Slack, Notion, Figma, Meets, and email are our main collaboration tools.
You'll drive projects from concept to completion in an environment of autonomy and creativity. And since we're early, you'll have an opportunity to shape our product and culture: who you work with and how we all work together.
As an early member of the team, you will be making foundational decisions that will be critical to the company’s success. You will shape how we communicate with our providers and how we can help support thousands of ABA therapists.
About you
* You have passion for Finni’s mission in democratizing autism care.
* You’re known as the calm in the eye of the storm. When emotions run high, the team knows they can turn to you.* You have CX support experience and empathy for providers and can bring best practices for client problem-solving to our team.* Ambiguous and fast-paced tech environments energize you.* You’re an analytical and creative problem solver: Dig into challenges, quantify them, and create “handmade” solutions.* You have a knack for process improvement project management and are data-driven.* You thrive in ambiguity, seeking opportunities to e into unfamiliar challenges, drive towards outcomes, and shape strategy.What you will do day-to-day
* Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support
* Project manage and ensure that provider launches are progressing at the fastest timeline* Become an expert on all things Finni and answer all customer questions and concerns* Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.* Work with the cofounders to build out better processes and tooling cross-functionally* Set up SLAs and KPIs for our provider success function",