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We are looking for a motivated and experienced Customer Data Enablement Manager to join our team. The Customer Data Enablement Manager will be responsible for managing and enabling the effective use of Secoda at customer organizations. They will also work closely with our product team to ensure customer requests, bugs, and issues are tracked, monitored, and followed up on.
Key Responsibilities:
* Develop and implement a customer data enablement strategy that supports business objectives
* Establish best practices for customers using Secoda to ensure that they are maximizing the value of the product* Work closely with our product team to ensure customer requests, bugs, and issues are tracked, monitored, and followed up on* Develop and implement training programs to ensure that all customers are aware of Secoda features and best practices* Monitor customer usage and identify opportunities to improve customer experiences* Serve as the primary point of contact for customer data enablement, working with customer organizations to understand their needs and develop solutions that meet their requirements* Collaborate with internal teams to ensure customer needs are met and feedback is addressed* Manage customer relationships, ensuring high levels of customer satisfaction* Keep up-to-date with emerging trends and technologies related to customer data management and analyticsQualifications:
* Bachelor's degree in Business, Computer Science, or related field; advanced degree preferred
* Minimum of 3 years of experience in customer success, data management, or analytics* Strong knowledge of customer data enablement and best practices* Experience with customer data management tools such as Secoda* Demonstrated ability to lead cross-functional teams and manage complex projects* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and manage multiple projects simultaneouslyIf you are passionate about customer data enablement and want to work in a dynamic and challenging environment, we encourage you to apply for the Customer Data Enablement Manager position. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.
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