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We are looking to expand our small team to include a Customer Success Expert.
We are looking for someone who is strategic, data driven and customer obsessed. This is neither a pure sales or support role; this is a broader role that involves speaking with customers regularly to help them onboard, collect feedback on their experience, and prioritize opportunities to drive improvements in metrics.
What this role involves
* Owning customer relationships & metrics
* Helping to onboard & retain customers* Talking with customers for research & discovery* Presenting findings & ideas within our team* Prioritizing improvement projectsThe ideal candidate will be a master of their craft and confident in owning this role and the related metrics.
Requirements - Mandatory
* Experience in B2B customer success
* Located within US timezones* Excellent spoken and written EnglishRequirements - Bonus
* Experience with Hubspot
* Experience with SQLWhat we offer is an autonomous role within our small and thoughtful team, which is dedicated to our mission of being the leading platform for complex B2B and B2B2C travel. As a travel company, we provide significant flexibility to support your travels. We know travel well, especially travel hacking, which is a nice perk.
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