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Purple helps physical venues survive and thrive through optimizing safety, enhancing the visitor experience, and driving revenue. This is achieved through connecting multiple data sources – many of which are already present in a venue. Businesses get a complete view of what is happening in their space, allowing them to make informed decisions and drive meaningful experiences through a number of built-in intelligent space solutions.
What’s the role?
You'll be responsible for owning our release notes and support documentation while ensuring a high standard, timely and comprehensive documentation containing everything our users need to understand how to get the best out of our products. Our Technical Content Writer will learn our product and create content needed to support the use of the product. We're looking for someone articulate with a passion for creating technical content, who understands the value of a well thought out and well implemented documentation and notes.
You'll work with online content, with the understanding of the importance of clear and concise support material, working collaboratively with our product, engineering, marketing and sales enablement teams to launch successful releases to our customers. We’re looking for someone who is looking to grow and can work with our UX team to shape in-product content and other micro-content.
Purple is a remote-first business, so you can work from anywhere in the UK or the US.
What will you do?
You’ll bring with you the skills, experience and knowledge to:
- Collaborate with developers and product managers to interpret and explain product functionality and technical issues in user documentation
- Write, update and review product documentation including user guides, implementation guides, configuration guides, release notes and product descriptions
- Write easy-to-understand user interface text, online help and developer guides
- Create tutorials to help end-users use a variety of applications
- Create and maintain the information architecture
- Arrange the professional translation of our documentation into alternative languages via a third party service.
- Keep abreast of industry trends to deliver product user assistance that is fit for today's business customer and consumer requirements
- Keep abreast of competitor behaviour and understand how if affects out Product in the marketplace
- Assist with the marketing team with blogs and social media campaigns detailing the capabilities of our solutions, including turning use cases into step by step procedures
- Develop and maintain the practices, guidelines and procedures needed while conducting content reviews and editing where necessary
Requirements
Who you are
- You have experience writing user guides & maintaining support content for a software product
- You have great communication skills, and are able to interpret complicated technical information into something which is easy to understand for a variety of customer audiences
- You have a basic familiarity with the SDLC and software development
- You’re experienced with Madcap Flare, content management or authoring tools, and have knowledge of HTML & CSS
- You’re self-starting, independent, & creative
- You find it easy to co-ordinate with other teams in the business to get relevant information to meet your deadlines
- You’ll know how to measure the effectiveness of your content and refine it based on feedback received from users and peers
Bonus Points
- Spanish fluency - written & spoken. We have colleagues and customers in multiple countries including Latin America which is a growth area for us
Benefits
Why Purple?- Salary range: £35,000 - £45,000 annually
- Remote-first work with flexible start times
- Private healthcare after one year's service
- Long term incentive plan after one year's service
- Annual bonus scheme
- Continuous inidual and team development and training
- Supportive and people-focused culture and work environment
Our values - what makes a Purplyte
Make it happen - We own things and get them done whatever it takes.
Playful and positive - Life’s too short to take things too seriously, we like to have fun while we’re working and we love positivity - and yes the glass is half full.
We’re in it together - We all have our day jobs to do, our KPI’s to hit and projects to complete but we’re always available to help for the greater good of the business.
No bullsh*t, no politics - Seriously! We want to enjoy coming to work and that stuff doesn’t make it pleasant.
Know your stuff, keep learning - We value people who have the knowledge and have a thirst for it, lots of it.
No drama - Things don’t always go right as much as we try, having a hissy fit over it won’t help the situation and you won’t find that here.
With great data, comes great responsibility - Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously.
