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Alaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE.
Alaan is a highly Customer-obsessed organization, putting our users’ needs above all else. Hence we are looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users.
Main responsibilities
* Work with customers and partners to ensure swift onboarding of new customers, while building long-standing relationships
* Own various Know-Your-Business and Know-Your-Customer processes and ensure smooth resolution of cases* Work with cross-functional teams (Customer, Tech, Partners) to support your processes* Identify improvement opportunities in our processes and make structured suggestions.* Balance autonomy in solving problems with awareness of escalation necessities.* Be a go-to resource for critical processes across the company.Perfect fit:
* Hands-On approach demonstrating a willingness to get hands dirty and handlevarious Operations tasks.
* Bachelor’s degree in business administration or a related field.* 1 to 3 years of progressive experience, preferably in a startup environment or big-four consulting.* Excellent communication and interpersonal skills.* Ability to multitask, prioritize, and manage time effectively.* Proven ability to work independently and make decisions autonomously.Why work at Alaan
* High ownership, high responsibility - align on the problems you want to solve and run with it!
* Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off* Competitive compensation and health benefits* Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it* Frequent company off-sites to keep the remotely distributed team closely knit together* A Macbook to make your life easier",