One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
Specialist II-Kinetic Ops in Work From Home at Windstream
Job Snapshot
- Employee Type:Full-Time
- Location: Work From Home
- Job Type:Customer Service
- Experience:Not Specified
Job Description
Job ID:23001998
This position is REMOTE.
About the Role:
The Specialist II-Kinetic Ops team member will provide system, product and resource support to the SMB Sales teams utilizing but not limited to Winforce, Wincare, DCRIS, CAMS, Remedy, Service Cloud and PAO.
What You’ll Do:
- Provide system, product and resource support to the SMB Sales teams utilizing but not limited to Winforce, Wincare, DCRIS, CAMS, Remedy, Service Cloud and PAO.
- Respond to support requests from Reps, Team Leads, Supervisors in a timely manner meeting specific SLAs.
- Analyze pending orders for downstream impact
- Collaborate with SMB Sales on corrections, adjustments, additional documentation.
- Accurately and timely calculation and entry of revenue categories in QPR validation process.
- Responsible for Root Cause Analysis that includes tracking and categorizing of support requests
- Provide training and process improvement recommendations and documentation review
- Manage SMB Support projects as assigned.
Do You Have?
- 3+ years experience directly related to the job
- High School diploma or equivalent
Our Benefits:
- https://windstreambenefits.com
- Medical, Dental, Vision Insurance Plans
- Identify Theft, Legal, Auto & Home and Pet Insurance
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
About Us:
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.
Text Windstream to 97211
IND123
#LI-BL
Windstream DEI&B Statement:
Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The erse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.
Our Employee Resource Groups:
WinVets Veteran Employee Resource Group
WOW Women Employee Resource Group
WINPRIDE LGBTQ+ Employee Resource Group
WBPN Black Professional Resource Group
WARG Ability Resource Group
LaFamilia Hispanic Resource Group
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.
Job Requirements
Qualifications
Minimum Requirements: High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled iniduals and protected veterans. The erse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.