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The Role: * This position is open to Philippines, Colombia and Mexico Residents. The position requires full English Fluency as you will be servicing a U.S. Market** Apollo.io is looking for an experienced Customer Advocate that will be part of a world-class Sales Team and a founding member of our Customer Advocate Team. We offer consistent development and strong career path in Sales, Support & Customer Success and you will work directly with Sr. Management to build the foundations of a mission critical program for the business. Daily Adventures and Responsibilities: Manage website chats related to customer’s sales inquiries* Influence ARR through direct closing (disco/demo) or handing prospects off to AEs for additional evaluation.* Educate customers to the best of their capabilities to optimize their results* Qualify customers over chat* Ask questions to uncover pain and align Apollo’s value as a solution* Provide a fast and accurate answer to the customer's inquiries* Provide clean handoffs to Support and AEs when situations requireQualifications and Experience required to apply for this role:* 1+ years of experience in customer support or sales (SDR or similar roles)* Has experience working in a fast-paced environment, while delivering high-quality work and exceeding targets* Coachable—loves to learn, receive feedback and uplevel their skills* Highly empathic, can read customers and adjust responses to the situation* Excellent written communication skills* Working experience with CRM, Support Tools, and Chat Tools* Experience working a set schedule, and managing their own time efficiently#Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:$55,000 — $95,000/year#LocationMexico City, Mexico City, Mexico