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Operations Associate
at Grow Therapy
Remote
About us:
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
What You’ll Be Doing:
We are looking for an organized, strategic thinker excited to improve our Intake Center outcomes through data driven decisions. You’ll focus on understanding the drivers for inbounds and conversion, reporting weekly metrics, running dynamic experiments to improve client outcomes, and working cross functionally to grow our client funnel.
Some of the first projects you’ll tackle:
- Establishing and reporting metrics for intake channels and conversion
- Strategizing and optimizing communications across email, text, chat and calls to increase client intakes
- Improving staffing model and creating hiring projections for the intake organization
- Working with the growth and directory teams to increase inbound volume
Salary range: 68K – 85K
You’ll Be a Good Fit If:
- You have at least three years of full-time professional experience, with a minimum of two years as a growth or operations employee, or similar at a technology company
- You are comfortable analyzing data to make strategic decisions
- You have a keen eye for detail and understand how minute data points aggregate into trends
- You are a great communicator
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities