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At Tavus, we're defining the next frontier of personalized video experiences using generative AI. We're a Series A startup that has raised over $25M from Sequoia, YCombinator and other top valley firms. Our mission is to enable scalable hyper-personalization of videos using best-in-class AI models. In the time it would take you to record one video, we can generate thousands of you hyper-personalized for each of your viewers.

We're seeking our first Customer Success Manager to join our team, dedicated to strategically advising our customers, helping shape their strategies, and driving measurable business impact. Collaborating closely with our sales, product, and solutions engineering teams, you will be responsible for managing day-to-day operations and fostering long-term business relationships with Tavus' Mid-Market and SMB customers. In addition to driving adoption, the CSM will also play a pivotal role in managing customer escalations and proactively communicating upcoming product changes and enhancements. As a CSM, you will serve as a staunch advocate for our customers within Tavus, always maintaining a professional and representative role in post-sale interactions.

Please note that this position is hybrid in San Francisco and New York (office opening soon), although Tavus offers remote opportunities outside of these cities.

Your Mission 🚀

* You will be the main point of contact for your book of business, closely collaborating with the Account Management, Solutions Engineering, and Product teams to ensure customers are successful and growing

* Support customers from the initial implementation phase through renewal, ensuring accelerated adoption and positive business outcomes for both the customer and Tavus* Understanding your book of business, discerning your clients' objectives, and translating these into our Success framework, all while strategically positioning yourself as an AI Video advisor* Collaborating with Account Managers in renewals and expansion, which involves adopting a forward-looking perspective on upcoming renewals and facilitating success activities* Continuously iterate on our processes. You will collaborate across functions and internally manage special projects to expedite Tavus' scaling efforts* Be a team player, and collect and convey product feedback from conversations and usage patterns, as well as actively be involved in improving the full customer journey* Advocate for customers within Tavus and foster cross-functional collaboration with teams in sales, product, solutions engineering, marketing, and engineering* Responsible for retaining and growing revenue among existing Tavus customers, including ownership of the net retention rate for your customer base

About You

* Self starter who is extremely hardworking, motivated, scrappy and most importantly, eager to learn and build

* Makes data driven decisions* You should hate repetitive manual tasks - our funnel and reporting should be as automated as possible* Is detail oriented, but is okay with moving fast and not everything being perfect. Move fast, break things fast, learn fast* Excellent interpersonal and communication skills. Can understand and adjust according to customer context while targeting multiple ICPs.* Comfortable with a broad and dynamic scope of execution* Extreme bias for speed and action; and a results-driven mindset* Previous gtm experience, ideally in a b2b setting* Ability to understand technical workflows at a basic level for pre-implementation questions from clients

Additionally, having some of the following experiences may help you be successful in this position:

* Early stage startup experience

* Familiarity with video marketing* Experience in B2B sales and marketing* Experience selling 5-6 figure ACVs* Has previously worked with midmarket or enterprise organizations* Has played Portal 1 and 2 (if not you'll need to play as part of onboarding 😄)

Benefits

When you join Tavus, you’re joining a family. Our work is driven by our team, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare and gear stipends, as well as, of course, plenty of fun! Tavus will be a place for you to learn, directly drive impact, and be with a team you love.

To learn more about our team culture, and benefits, check out our hiring page!

Tavus is growing fast, and we'd like you to grow with us! Are you excited to get your hands dirty and join the digital marketing revolution? Drop your resume and we'll be in touch!

We are not looking for cultural fits, we are looking for culture creators. In fact, ersity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our erse backgrounds, skill sets, and thinking to build the best experiences for our clients.

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