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About InGo
InGo is a technology enabled enterprise referral platform helping businesses create richer, more personal experiences, acquire new prospects and dramatically improve marketing ROI. Our customers are the world's largest media, technology and non-governmental organizations such as the Wall Street Journal and United nations.
Job Description
At InGo, we are passionate about our customers and their growth, so we are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, problem solving attitude and demonstrated ability to grow customer accounts. This role will report to the VP of Operations and is remote with an option to come into our Washington DC office.
Responsibilities
Day to Day:
- Implement and onboard customers setting them up for success
- Ensure customers are leveraging the complete InGo product suite
- Monitor health metrics in assigned accounts, proactively identify ‘risk' and combat potential churn
Strategic:
- Work with multi-functional teams to optimize the onboarding process and work closely with operations and customer support teams to ensure high-level service across InGo
- Maintain a deep understanding of the InGo product suite and develop help guides
- Collaborate with the product team to provide recommendations to optimize our product
Qualifications
You will need:
- Experience in Customer Success, Account Management or a similar client-facing, relationship-building
- Excellent spoken and written English
- Strong interpersonal and presentation skills
- Excellent organizational and project management
Preferred Qualifications
- Degree level education or equivalent practical experience
- Experience in using HTML, CSS, and JavaScript
- Ability to multitask, prioritize and work in a dynamic, fast-changing entrepreneurial environment
- Experience analyzing data, trends and client information to identify product or service growth opportunities
What we offer
- Competitive salary
- 100% Remote full-time work: our team is spread across Europe and the USA - opportunity to work at the DC office
- Open and flexible leave: we trust you get your job done, take time off when you need
- Budget to support your home office equipment
- Constant intellectual stimulation and fast-track advancement opportunity
- Room for your own initiatives and ideas
- Opportunity to work in a fast-paced environment in a market-leader SaaS company
Please apply by sending us your CV and cover letter. You can also apply with your LinkedIn profile.
