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Head of Customer Support
< class="h3">🏔️ As Head of Customer Support you’ll have the opportunity to:-
Build the next generation of direct customer support for tax filers in the U.S.
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Work closely with our Product, Engineering & Tax teams to build an integrated support experience for all Column Tax users
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Build and lead a team of support agents
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Define the strategy & KPIs behind our overarching Customer Support organization
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You have experience building & scaling a customer support team for a B2C product (Bonus for B2C Fintech specific experience!)
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You get as excited about directly answering support requests as you do about building a support team
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You enjoy the process (with all its ups and downs!) of building something new
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You care deeply about the user experience (and empathize with the challenges people face in filing their own taxes)
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You are a creative problem solver who can think outside the box
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You have strong written and oral communication skills
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Focus: we know that doing great work takes long blocks of uninterrupted time
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Ownership: everyone at Column is empowered to make big decisions
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Transparency: expect honest & vulnerable communication
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Vision: everyone on our team dreams big about solving complex problems
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Doing the right thing: Tax is an industry with a history of predatory practices; we’re determined to fix that
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Intro call with one of the members of the team
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Initial screen where we work through a support scenario together
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Virtual one-day “onsite”: tell us about your previous work & values, see what working with us would be like, and work through a support/product problem live with the team
< class="h3">📩 How to apply:
Email us at [email protected] with your LinkedIn/personal site or apply here:
