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< class="h1">About Census 🔁

Census is how data teams at companies like Figma, Notion, Rippling, Clearbit, and Fivetran build better business operations.

With Census, analysts can turn their data warehouse into a single source of truth and publish their insights directly into the apps that marketing, sales, and success teams use daily. With richer customer data, these teams can build better campaigns, understand what users are doing, and ultimately drive more sustainable revenue.

Backed by a16z and Sequoia, we're a hybrid team headquartered in San Francisco who love taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we built the first integration platform that works directly within cloud data warehouses.

< class="h1">Your Mission 🚀

Our technical writer and knowledgebase manager position is an opportunity for someone passionate about building educational resources & community knowledge to shape the future data SaaS landscape.

You will reshape the world for data practitioners and leaders. Through empathy, education, and savvy positioning, you’ll help our customers and community change how they see the world of data and motivate them to take their careers (and work) to the next level. 

You will be the leading edge. You’ll educate the community on an exciting, cutting-edge technology space, as well help our internal teams get up to speed quickly on our new features and functionality as we build. 

You’ll have a direct impact. You’ll find success in managing both our internal and customer-facing knowledge bases to help people easily find the information they need to act quickly. The best part: You’ll have the resources, the organizational support, and the product offering to make it happen.

You will help Census grow. As a member of a collaborative organization, you’ll contribute to our collective knowledge and our customer’ success. You’ll help deepen our understanding of our current and future customers, the questions they have, and have the opportunity to learn from a range of teams and cultures. 

< class="h1">Is this you? ⚡️

You’re a detail oriented person who feels passionate about content quality and accessibility. You have a sharp instinct for managing many moving pieces of information at once, as well as a desire to dig deeper into behavioral data to help us understand how our customers use our resources. 

You enjoy thinking not just about the best way to communicate technical subjects succinctly, but the best way to visually present that material so it’s enjoyable to consume. 

You’re a collaborative, strategic thinker who is excited about collaborating cross-functionally with every team in the organization. 

You move quickly and recognize that speed beats perfection (but perfection is often reached through iteration). You’re not afraid to analyze and critique your own work (as well as our past work) to identify areas of improvement for the future. 

You’re customer-centric to the core and enjoy distilling technical product knowledge into human-first documentation. 

< class="h1">Your responsibilities 🗓

• Lead the design, organization, structure, and maintenance of our internal and external knowledge bases 

• Work with SMEs across the org to author, edit, and publish technical resources like tutorials and docs for upcoming features and product releases 

• Brainstorm ways for the company to improve its content and workflow solutions 

• Collaborate with other teams in the organization to develop content 

• Report on and measure the effectiveness of our knowledge base content 

• Contribute to and enforce the execution of our brand tone and voice guidelines 

• Design and carry out long-term planning and strategies to manage internal and external resources 

• Continue to help us build an organizational culture that encourages knowledge sharing across all levels 

< class="h1">Requirements ✅

• Bachelor’s degree in English, Technical Writing/Communications, or Computer Science

• At least 4 years of experience working as a technical writer or knowledge base manager (bonus if this was for a data company or product) 

• Working knowledge of various knowledge base management systems 

• Excellent written English skills

• The ability to clearly communicate technical information to a variety of audiences (from data analysts and analytics engineers to marketing professionals) 

• Familiarity with the modern data stack ecosystem (and a desire to learn about it quickly) 

• Exceptional analytical and organizational skills 

• Strong editorial skills and a desire to help others improve in their writing 

< class="h1">Our benefits 🏆

• Competitive salary and equity

• Health, dental, and vision insurance (full platinum coverage for dependents)

• 401k with 4% match

• Flexible time off (20+ days/year recommended)

• Parental leave

Census is an equal opportunity employer and we value ersity and inclusion at our company. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.

What are you waiting for? Apply ⬇️