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Disputes Specialist II (US Remote)
at GOAT Group
Remote US
About the Team
At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.
In this role, you will:
- Investigate and resolve disputed transactions by credit/debit cardholders and online payment systems
- Gather and evaluate data to resolve the dispute and determine the appropriate course of action
- Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
- Resolve problems that require in depth investigation and/or research
- Resolve disputes with all payment processors
- Work with peers and leadership to communicate fraud trends and share best practice ideas and information
- Handle all aspects of the dispute process in compliance with applicable laws and regulations
- Consistently find ways to increase speed, efficiency and accuracy
- Analyze representments to determine how to increase recovery rates
- Maximize orders reviewed and processed while minimizing errors and losses
- Provide the highest level of quality assurance in customer interaction with fewest touch points
- Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business.
- Open to work one weekend day per-week as needed
We are looking for:
- 1+ years of related experience with disputes, fraud prevention, fraud data analysis, investigations, or risk management
- 1+ years reviewing orders, identifying fraud trends and creating fraud rules
- Strong skills with Spreadsheets or Excel (Intermediate to Advanced)
- Ability to think analytically, logically and make accurate decisions
- Exceptional attention to detail with consistent accuracy
- The ability to take direction and follow stringent processes and regulations
- Must be highly organized and have the ability to meet critical deadlines in a fast paced environment
- Excellent communication skills, both verbal and written
- Self-starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas
- Must be able to work within a team environment and be a team player
- Consistently go the extra mile to provide a positive consumer experience
- Excellent proficiency working with web browsers and web based tools
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brandsGOAT, Flight Club, Grailed and aliasGOAT Group has a global community of over 50M members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.