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VIRTUAL CARE PROGRAM MANAGER

Fully Remote

Description

Make a difference at OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every inidual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for iniduals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every inidual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 erse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live

everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Virtual Care Program Manager is responsible for developing, managing, and continuously improving upon OCHIN systems, processes, and tools to support and promote telehealth and virtual care. This role is uniquely positioned to serve programs under both the California Telehealth Network (CTN) and OCHIN, through the Federal Programs Department and helps define programmatic goals while working across OCHIN teams to provide programmatic leadership and oversight for all activities contributing towards these goals. This position is responsible for acting as a key voice while ensuring that stakeholders, processes, and communications are all aligned in support of program goals.

Essential Duties

• Detail-oriented self-starter with relevant experience that will enable CTRC to build strong successful relationships and partnerships
• Subject-matter expert on the telehealth and has a strong understanding of telehealth operations, market trends, emerging telehealth technologies and telehealth policy
• Maintain and enable ongoing direct contact with internal staff and external collaborators across institutions to ensure CTRC’s initiatives are launched successfully.
• Responsible for the training and technical assistance program which includes conducting workshops and managing incoming requests for technical assistance.
• Provide support in creating a wide variety of telehealth resources (technical reports, white papers, implementation guides, etc.)
• Provide presentation support (creating presentations and delivering them to internal and external audiences), proposal development and contract management support.
• Systems thinker who can rely on his or her on sound judgement and decision-making skills to develop process, build systems for learning, and operationalize system changes
• Excellent communication (both written and verbal) with interpersonal skills, strong project and time management skills
• A proven ability to translate organizational vision and priorities into an actionable, measurable plan
• Demonstrated experience in program design, development, and/or management
• Demonstrated experience working in a healthcare environment and a strong knowledge of healthcare systems
• Demonstrated excellence in facilitation, coaching, and change management skills
• Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with stake holders
• Cultivate, build, and maintain excellent relationships with internal and external program stakeholders to enhance awareness of and, as appropriate, build participation.
• Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization’s strategic goals and initiatives
• Continuously monitor and seek to improve implementation and adoption rates for new and existing tools, devices, technologies, and functionality which support program goals.
• Provide excellent customer satisfaction and responsiveness, creating high satisfaction.
• Processes and program are continuously evaluated for improvement opportunities, and improvements are achieved successfully.
• Communicate widely, regularly, and proactively about the program to all internal and external stakeholders.
• Act as the primary point of communication for questions and inquiries about the program, internally and externally
• Actively seek opportunities for program activities and projects to bring increased value to CTRC and OCHIN

Non-Essential Functions

• Contributes to the growth and development of the OCHIN’s Federal Programs Department
• Escalates risks and issues as appropriate
• Actively pursues continuous learning and professional growth
• Familiarity with improvement methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting.
• Other work, as assigned

Requirements

• A minimum of six (6) years of experience in similar or relevant role; seven-eight (7-8) years of applicable experience is desired
• Four (4) year degree in healthcare administration, business administration, public administration, program or project management, IT, health informatics, or a related field is required; candidates with a Master’s or clinical professional degree will be given preference
• Demonstrated experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting.
• Demonstrated experience with program or project management or equivalent experience
• Demonstrated experience with facilitation and change management skills.
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive.
• Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with members.
• Strong training and/or presentation skills.
• Excellent interpersonal, intercultural, and customer service skills.
• Experience and skill in managing multiple tasks and deadlines, working on erse activities in concert and maintaining a high level of organization.
• Candidates with clinical experience or operational experience in a clinical setting will be given preference.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employeesincluding remote employees, contractors, interns, and new hiresto be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN
• We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

#LI-Remote

Min- $89,836. Mid- $116,786 Max- $143,737

Salary Description

Min- $89,836. Mid- $116,786 Max- $143,737