One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.
Join us on our new adventure to reshape the software-as-a-service industry!
We are looking for a passionate and driven Customer Onboarding Manager, who is eager to achieve the best results for our clients. You will work directly with, and for, our clients, making sure they have the best onboarding experience and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to significantly contribute to improving our onboarding processes and to play a key role in building up long-term relationships with our customers and to tackle new challenges in the world of software-as-a-service.
What you’ll do as our Customer Onboarding Manager
- Onboarding and training of new customers, helping them to understand our tool and supporting them in optimizing their SaaS procurement practices
- Helping customers to work successfully with our SaaS platform, connecting with key customers and stakeholders, involving different stakeholders within organizations
- Onboarding customers on our tool and helping them understand the value our product brings, providing the best customer training and support while helping them to discover aspects of the product that are most beneficial to them
- Being the go-to-person for all onboarding related topics for both our customers and our internal stakeholders, collaborating closely with our customer success team in order to improve procedures and to solve customer requests
- Constantly improving processes and introducing measures in order to enhance our onboarding procedures
Requirements
- Fluent in English AND Spanish
- You have 2+ years of experience in customer success, account management, or strategic consulting
- You possess strong interpersonal skills and experience building long-lasting relationships - internally and externally
- You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty
- You have outstanding written and oral ability in English
- Experience in B2B SaaS is a big plus, but not a must
- Bachelor’s degree in the field of Business Administration, Economics, Management or in a similar discipline is a big plus, but not a must
- You are comfortable working remotely (we don't have an office)
Benefits
- Build strong market expertise in high-growth SaaS market
- Expand your business network (most of your customer contact points will be with management and C-level executives)
- Full responsibility from day one
- Work with our amazing international team
- Monthly Virtual Team Events
- Learning budget
- State of the art equipment (also for your home-office)
- Fully Remote (you can work from anywhere)
- Full Benefits (medical, vision, and dental) from day one
As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
