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What you’ll do:This position is full time and work from home. You must be based in one of the following states:Alabama, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kansas, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Hampshire, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, or Washington DC.Shifts avail:1st shift: 8am-4pm, OR 10am-6pm EDT2nd shift: 3pm-11pm EDTOvernight: 8pm-4am OR 10pm - 6am EDTAs a Starry Expert, you’ll be responsible for managing customer initiated and proactive support interactions with Starry Internet customers.* Respond to customer emails, phone calls, and live chats related to Starry Station and Starry Internet setup, features, and advanced networking settings.* Identify, investigate and resolve device and network specific issues. Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming.* Escalate technical issues through appropriate channels as necessary.* Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction.Who we’re looking for:* You have excellent customer service skills including clear, concise written and verbal communication.* You work quickly, independently, and with great attention to detail.* You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer.* You care deeply about representing our brand and leaving a positive impression with the customers you support.* You have strong analytical and organizational skill.You are:* Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors* Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company* Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team* Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better* Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement themQualifications:* 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment* Ability to work from home in a quiet, dedicated spaceBonus Points if…* You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better* You're familiar with Zendesk* You love new technology, IoT, and have a large library of devices in your home* You are a bilingual Spanish speakerThe starting rate for this position is $19/hourly.Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. #Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Design, Senior, Marketing, Sales, Digital Nomad, Amazon, Consulting, DevOps, Cloud, Jira, Docker, Testing, Golang, Linux, SaaS and Engineer jobs that are similar:$67,500 — $120,000/year#LocationBoston, Massachusetts, United States