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Job description
About us:HomeRoom is a Y-Combinator-backed residential real estate startup in the emerging co-living market bringing affordable housing to regions across the US. Our platform currently has over 1000 units in 31 cities across six major metros and we’re growing quickly. We are a remote, worldwide team dedicated to expanding the footprint of affordable housing through innovation, creativity and dedication. We like to combine fun and hard work to deliver great experiences to tenants.
Our vision:
We want to bring affordable housing to every major metro in the US in the next five years. We believe cities are best when people can actually afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission - to change the way people rent.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.
Responsibilities
Own overall relationship with assigned clientsEnsure retention and satisfaction of all assigned clientsAid clients in achieving their goals
Requirements:
Bachelor's degree or equivalent experienceExperience in customer successStrong written and verbal communication skillsDetail-oriented and analyticalDemonstrated ability to increase customer satisfaction
Apply now for the opportunity to become a Customer Sucess Manager for Room Rentals across US Metros. Join us in shaping the future of renting!
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