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Tradex Markets Inc. is a US-based prediction market exchange that has been operational for two years and backed by Y Combinator. We specialize in trading on the outcomes of future events, ranging from the number of COVID-19 cases to esports tournaments and political elections. With global operations, we offer a dynamic and innovative platform for predictive trading.
We are seeking a Customer Support Executive to join our dynamic team. You will be the first point of contact for our customers, providing exceptional service and support for their trading needs.
Key Responsibilities
1. Respond to customer inquiries via phone, email, and live chat promptly and professionally.
2. Provide accurate information about our products and services.3. Assist customers with account setup, trades, and troubleshooting.4. Collaborate with the tech team to resolve technical issues.5. Collect customer feedback to enhance our services.6. Stay updated with company offerings and market trends.Required Skills and Qualifications
1. Excellent communication skills in English.
2. Proven experience in customer support or a related field.3. Knowledge of trading and financial markets.4. Strong problem-solving skills and attention to detail.5. Ability to work in a fast-paced environment.6. Proficient in MS Office and CRM software.Compensation and Work Environment
1. Compensation: $150 - $200 per month.
2. Work Culture: Embraces modern startup culture with flexibility and full autonomy.3. Location: Remote job, allowing for a flexible work environment.Application Process
1. Interested candidates should submit a resume and a brief cover letter highlighting relevant experience and skills. Applications are reviewed on a rolling basis.
Conclusion
1. This role is ideal for someone passionate about data, trends, and event management and looking to make a significant impact in a fast-growing startup. Join us at Tradex Markets Inc. to shape the future of prediction markets in Asia and south America markets.
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