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We value those qualified applicants with lived experience as racialized people, Indigenous people, those who have experienced homelessness, mental illness, and who have erse abilities, as well as people of all sexual orientations, women and trans people.
About Us:
Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic production, research, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.
Our North Star
Be the most trusted brand in the psychedelic space.
Our Mission
We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.
Our Vision
A world where everyone feels connected and whole.
Our Values
- Be in service to self and others
- Build something that captures our collective ideals
- Be dedicated to the art and the science
- Have courage to do the right thing
- Be committed to doing our part in the process of Truth and Reconciliation with Indigenous Peoples
Job Summary:
The Community Content Designer will be supporting multiple cross functional squads and collaborating with other marketing team members, product owners and developers. The role will focus on providing members within our Community App with clear, concise, and engaging content that is designed to enrich their digital experience.
Location: Remote (Anywhere in Canada)
Job Type: Full Time, Permanent
WHAT YOU’LL DO
Content Creation:
- Create community-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content
- Partner with visual and graphic designers to shape or develop other (non-textual) content: iconography, information graphics, imagery, and data
- Initiate tests of the effectiveness of specific content strategies and specific content executions
- Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals
- Work with the Director, Client Experience Design to facilitate team agreement on the questions that need to be answered through Research and Testing activities
- Apply the principles of Inclusive Design in content design and creation
- Effectively articulate the rationale behind a content strategy across different functions of the organization.
- Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy legal and regulatory responsibilities
Product Management:
- Lead and facilitate content prioritization workshops, have familiarity with mobile-first and content-first design principles and apply those principles to help inform interaction design.
- Act as an advocate for community members, representing their needs and interests in discussions about the role of content in the products we design and how that role may affect other aspects of a product’s design.
- Manage the documentation and sharing of content throughout its lifecycle.
- Create strategies for using content within our digital app experience to support our clients' needs for information and meaningful conversation.
- Perform content audits where appropriate.
Engagement:
- Monitor, track and report on audience’s feedback and online comments on our content.
- Build relationships with internal & external practitioners, community leaders and members.
Moderation & Support:
- Respond to Community Group Moderators and/or Members in a timely manner.
- Provide direction on content design communications standards, tools, channels and processes for our Community Group Moderators.
Key Support Accountabilities:
- Facilitate collaborative design activities and ideation sessions
- Provide direction on content design communications standards, tools, channels and processes
- Provide leadership and moderation on community groups
WHO YOU ARE
Position Requirements:
- A post-secondary education, ideally with a university degree or college diploma
- At least 5 years of writing experience at a creative agency or in-house creative team, working on digital products
- A portfolio of work samples showcasing your work
- Excellent problem-solving skills and the ability to think critically about the challenge at hand
- A working knowledge of web accessibility standards and methods to address them
- A knowledge of design and technology trends
Knowledge, Skills and Abilities:
- Solves erse problems
- Influences others
- Is open to sharing and learning from own lived experiences in day-to-day activities and decisions
- Is committed to understanding and demonstrating the Numinus values on an ongoing basis
- Experience in the Mental Health or Clinical Health Services would be an asset
- Bilingual in French preferred, not required
At Numinus, we are committed to fostering a erse, inclusive, and accessible work environment. We welcome and celebrate differences because we believe a multitude of perspectives fosters innovation and will help us achieve our ultimate purpose of delivering the highest quality outcomes to the people we serve. Our culture is one of belonging in which each person is accepted and valued for their iniduality. As such, if you require any accommodation during the recruitment process, please let us know so we can work with you to meet your needs.
We thank all of those who take the time to apply; however, only those short-listed will be contacted. Please note we are only able to consider applicants who possess valid Canadian work authorization.
