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Title: Nurse Clinical Lead

Location: Remote

How will this role have an impact?

The Nurse Clinical Lead is a role within the Network Success team responsible for leadership and generalized oversight of Signify Health’s provider network conducting in-home and virtual health evaluations.

In this role, the Nurse Clinical Lead serves as a lead within Network Success and is responsible for the generalized oversight of ensuring the provider network is meeting quality standards. The Nurse Clinical Lead will serve as the clinical resource for the Diagnostic and Preventive Services department, pilot projects, and escalations related to the provider network. The Nurse Clinical Lead will be responsible for the Covid-19 provider escalations, recommendations and will be required to follow all Signify Health policy and protocols related to Covid-19 and escalate to other departments if additional leadership is needed.

Education/Licensing Requirements:

• RN state licensure (unencumbered) required with ability to apply for licensure in other states
• Bachelor’s degree in nursing, required
• Master’s degree in nursing, preferred

Essential Experience:

• Minimum 2 years RN management experience with remote staff
• Minimum 2 years experience working home health
• Minimum 2 years clinical experience pertinent to the member population(s) being served

Essential Skills Characteristics:

• Fluently speak, read, and write English
• Excellent clinical skills
• Excellent oral and written communication skills
• Ability to adapt to rapidly changing technology and apply to business needs
• Ability to identify, analyze, and resolve business issues through solution-oriented projects
• Demonstrated customer service/customer relationship management acumen
• Willingness to promote corporate goals and objectives to the provider network and staff throughout the Signify Health enterprise.
• Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems
• Proven ability to prioritize and multi-task
• Demonstrated ability to achieve results through team-based efforts
• Willingness to challenge established practices and draw relevant conclusions
• Basic skills in MS Office; moderate skills in Google
• Ability to effectively direct and oversee the work of others remotely
• Ability to develop, read, analyze, and interpret complex documents
• Possess critical thinking skills
• Possess strong attention to detail and organization

Essential Job Responsibilities:

RN Clinical Lead:

• Generalized oversight of ensuring the provider network is meeting quality standards
• Serve as the clinical resource for the Diagnostic and Preventive Services department, pilot projects, and escalations related to the provider network
• Responsible for the Covid-19 provider escalations, recommendations and will be required to follow all Signify Health policy and protocols related to Covid-19 and escalate to other departments if additional leadership is needed
• Point of contact for clinical leadership to the provider network as needed
• Provide ancillary service training to clinicians as needed
• Provides general support to the Network Success team as needed

Additional Job Responsibilities:

• Participate in staff meetings, conference calls, and other meetings as needed
• Attend training sessions to acquire/enhance skills related to programs offered
• Complete reports/projects/tasks as requested by the Sr. Nurse Clinical Manager
• Daily troubleshooting of program/processes as indicated
• Ability to travel 20-30% of the time air/land travel, may include some overnights and weekends
• Perform other incidental and related duties as required

Essential Characteristics:

• Strategic thinker
• Results driven
• Detail-oriented
• Self-directed and organized
• Sound judgment in handling/escalating difficult situations
• Sense of urgency
• Good interpersonal and conflict resolution skills
• Discrete (i.e., ability to maintain confidentiality)
• Team player
• Ability to work under pressure
• Ability to take direction

Working Conditions:

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• Ability to ambulate to various parts of the building
• Ability to bend, stoop
• Lifting requirements of 20 pounds occasionally unassisted
• May require additional hours to meet project deadlines

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across iniduals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for iniduals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million iniduals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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