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Order Fulfillment Coordinator
REMOTE
time type
Full time
The order fulfillment coordinator will strategize and oversee activities related to pre and post order booking process for SnapNrack. Including, providing exceptional customer service by responding promptly to customer’s inquiries and concerns. Support missed shipments and wrongly shipped materials. Effective management of customer relationship inventory database including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method and resolution of issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supporting SNR’s order management duties, between the sales team and installers/distributors
- Provide updates on all PO shipments, tracking and delivery estimates
- Confirming with warehouse and SRM warehousing/distribution that the correct order was shipped in correct quantities
- Quality checking in person and digitally every shipment
- Serves as an escalation point for Sales, Customer Service, Warehouse, Transportation and Supply Chain teams to help drive an outstanding customer experience
- Performs Quality Assurance (QA) testing of Customer Service team to ensure processes are followed for business compliance and provide recommendations to resolve discrepancies
- Provides manager support by monitoring all Customer Service queues to ensure customer SLA’s are being met
- Assists Specialists and Associates with backlog as needed and completes special projects outside of day to day
- Serves as the focal point for special pilots, projects or initiatives where order management expertise is required
- Liaising with vendors to ensure timely delivery of goods.
- Examining issues or orders for inconsistencies, such as mischarges.
- Meeting and collaborating with management to assess reliability of suppliers and vendors, and to identify solutions for ongoing problems.
- Performing clerical duties, and maintaining accurate records and files of activities.
- Following established guidelines, instructions, policies, and procedures.
REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
- High school diploma, GED, or suitable equivalent.
- 5+ years of work experience in a similar role.
- Proficient understanding of materials and services procurement.
- Excellent computer skills.
- Proficient with Microsoft Office Word and Excel.
- Outstanding communication skills, both verbal and written.
- Proficient people skills.
- Demonstrated analytical, problem-solving, organizational and time-management skills.
- Ability to comply with company policies and procedures.
Starting salary/wage for this opportunity:
$66,661.00 to $83,353.00
Other rewards may include annual bonus eligibility, which is based on company and inidual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.