One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
Customer Service Agent
Virtual
Req #6
A day in the life:
80% Handling customer service inquiries: 60% Phone Cases, 10% Chat Cases, 30% Email Cases
- Answer phone calls, e-mails, and chat with customers to solve basic customer needs
- Manage case queues and triage instructor cases in a timely manner to hit daily metrics.
- Follow up on open cases.
- Document customer interactions in SalesForce
- Handle difficult/stressful conversations.
10% Program knowledge
- Basic knowledge of all programs
- Knowledge of of materials included in every programs and when and how they will be delivered to the learner
- Knowledge of program certifications
10% Enrollment Process
- Help process enrollments for all b2c sales from the CareerStep team
- Pull reports in Salesforce of Learner information to input into our LMS Canvas
- Run reports in Salesforce and BigCommers to process extensions and online enrollments .
To be successful in this role you will need the following education, competencies, and skills.
Education
- Highschool Diploma
Competencies
- Ensures Accountability
- Holding self and others accountable to meet commitments
- Skills
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions, and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
Customer focus
- Building strong customer relationships and delivering customer-centric solutions.
- Identifies opportunities that benefit the customer.
- Builds and delivers solutions that meet customer expectations.
- Skills
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solutions that meet customer expectations.
- Establishes and maintains effective customer relationships.
Drives results
- Consistently achieving results, even under tough circumstances
- Persists in accomplishing objectives despite obstacles and setbacks.
- Pushes self and helps others achieve results.
- Skills
- Has a strong bottom-line orientation.
- Persists in accomplishing objectives despite obstacles and setbacks.
- Has a track record of exceeding goals successfully.
- Pushes self and helps others achieve results.