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Senior Project Manager, Business Operations
Virtual
Req #178
At Watermark, we’re on a mission to support educators and learners all over the world! Our tools allow higher ed institutions to gather and connect powerful data so that educational milestones can be maximized. Through our educational intelligence system, Watermark serves over 1,700+ institutions having engaged over 3 million learners for excellent outcomes while also helping to elevate faculty success and so much more.
We’re proud to be part of an organization working together toward a mission larger than each of us inidually. Diversity has been the main thrust of our success, with eight higher ed tech companies coming together to create one innovative offering. Our purpose and principles have helped us win EdTech’s Overall Higher EdTech Solution of the Year, and we have been featured in Inc. as one of the fastest-growing TX companies in 2021. We’re just getting started and can’t wait to share why we love what we do!
The Senior Project Manager, Business Operations will play a key role by managing high-priority company objectives and documenting company processes. The Senior Project Manager, Business Operations’ primary focus will be acting as a project manager on cross-functional projects, ensuring complete documentation of company processes and policies, and helping to ensure full optimization of business applications. Successful candidates will have a passion for detailed project plans and documentation. The ideal candidate will enjoy being the go-to person when an employee needs help with a process or has a question.
The Senior Project Manager, Business Operations position reports to the Director, Business Operations.
Essential Duties and Responsibilities:
- Act as project manager on high-visibility business operation projects
- Create and maintain documentation of all business processes and policies
- Assist employees who request help with a business process, policy, or system
- Assist in the optimization of business applications
- Coordinate business application trainings
- Act as a system administrator in select businesses applications
- Facilitate ongoing employee interviews to identify operational pain points
- Perform other related duties as required or assigned
Requirements:
- 4+ years of experience in in project management
- Bachelor’s degree required; MBA preferred
- System implementation project management experience required
- SaaS experience preferred
- Asana experience preferred
- Self-motivated, critical thinker with prior experience collaborating across multiple departments
Why work with Us:
- Great pay, great benefits (flexible PTO, 401K matching, Wellness Fridays)
- Remote global tech company moving the needle toward excellence in higher education
- Thrive in a culture where healthy work relationships and balance are emphasized, being fully you is encouraged and professional development is celebrated quarterly
- Have fun connecting cross-globally via Slack with opportunities to intro families, pets, weekend fun, etc.
- Work alongside transparent leaders with an open and consistent feedback approach
- Learn together and grow inidually through frequent DEI learning, monthly water coolers and more
At Watermark we are continually strengthening the rich ersity in our workplace and we’re proud to be an equal opportunity employer. We work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuroersity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.