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Manager of Quality Assurance

• Job Category: Info Technology
• Requisition Number: MANAG001425
• Full-Time
• Remote – USA

The Doctors Company Information Technology team has an opportunity for a Manager of Quality Assurance. This is a telecommuter or hybrid or opportunity depending on the final candidate’s location from the company’s office.

Position Mission:

The Manager of Quality Assurance is responsible for managing testing, quality, and audit activities within the application development team. This includes estimating, prioritizing, planning, and coordinating testing activities across multiple IT application development teams in a standardized manner. This role will be responsible for the creation of testing and quality standards for application development teams based on best practices. This role will identify opportunities for testing automation and lead teams in implementation tools and processes for automation. This role should be able to guide teams in creating detailed, comprehensive, and well-structured test plans and test cases. Similarly, this role will provide guidance to teams in the identification, recording, and documentation of bugs. As outcomes from testing are known, this role will be responsible for tracking and communicating results in a clear and concise manner. This role will have a leading and active role in audit activities with internal and external audits of testing and overall IT activities. A successful Manager of Quality Assurance will be able to implement a robust testing program as part of larger programs within IT. Candidates must have excellent communication skills (both verbal and written), be detail oriented, be exceptionally organized, and be able to excel in a team environment.

Qualifications:

• Bachelor’s degree in Technology or Business
• A minimum of five (5) years of progressively responsible experience, preferably within an insurance/medical industry.
• A minimum of five (5) years of experience in software quality assurance
• Proven work experience in an Agile setting
• Proven expertise in software quality assurance methodologies, tools, and processes
• Proven work experience in coordinating testing activities across teams
• Demonstrated educational and leadership skills in communication, project management, planning, and professional and organizational development.

Salary Range: $112,700 – $139,217

Responsibilties:

Analysis, Design & Execution

• Manage software quality assurance processes.
• Implement, optimize and manage tools that IT will use for testing and quality assurance.
• Develop, implement, and manage standardized testing and quality assurance processes across IT
• Develop, socialize, and maintain policies and procedures in relation to quality assurance.
• Administrate and maintain test script repository.
• Testing Quality Control – Evaluates the testing success following implementation and drives continuous improvement into the company’s IT processes.
• Lead IT teams in the participation of internal and external audit reviews of testing and other activities.
• Provide and gather evidence and review the work of team members before submitting for audits.

Leadership/Staff Development/Cultural Stewardship

• Coach, mentor, and motivate direct reports/project team and influence them to take positive action and accountability for their tasks/projects while supporting overall team to identify and achieve corporate goals, department goals and development goals.
• Establish and maintain Standard Operating Procedures (SOP’s) for functional area.
• Assure appropriate performance management and accountability. Develop and oversee SMART (SLA’s) metrics.
• Contributes to the development and achieving annual budget and expense goals.
• Promote consistent behaviors throughout organization.
• Hold staff accountable for failing to follow cultural values and norms.
• Establish value-based behaviors and communicate those across departments.
• Communicates and delivers ongoing/timely feedback to direct reports or project team regarding performance
• Conducts quarterly 1:1 performance evaluation with direct reports or project team and provide coaching or mentoring as required on a timely and ongoing basis.
• Develops staff career pathing and succession plans for key positions and company needs.
• Defines and monitors roles and responsibilities of direct reports or project team.
• Mentor technical teams on solution protocols and conduct design architecture reviews to ensure best practices are followed.

Product Management, Technical Program/Project Management & Execution

Manages testing, quality assurance, and audit program:

• Responsible for planning, organizing, and controlling resources/processes to achieve core system project/program objectives/expected outcomes within scope, time, quality, and budget constraints.
• Develops and implements software development practices, processes, methodologies, and metrics.
• Prepares reports detailing project status and communicates updates to project stakeholders.
• Ensures projects are completed on time, within established quality standards, and in compliance with design specifications.
• Participates in the enterprise architecture function, including coordination of a balanced pursuit of enterprise business, information, technical and solution architectures.
• Responsible for working with business leaders and managing the process of developing IT testing solutions for business needs.
• Accomplishes financial objectives by forecasting requirements; preparing project costs; scheduling expenditures; analyzing variances; initiating corrective action.
• Manages all Core business application IT functions including business analysis, design, development, quality assurance and solution architecture.
• Contributes to team effort by accomplishing related results as needed.
• Creates, updates and aligns SOPs of the full software deployment life cycle related to quality and testing.
• Lead IT teams in the completion of internal and external audit requirements.

Delivery Excellence

• Project was delivered on time per specifications.
• Project deliveries maintained a balance of scope, schedule, and cost along with a strong focus around quality and the achievement of business/success outcomes.
• Maintains quality service by enforcing organization standards.
• Manage the IT quality assurance practices of the organization.
• Responsible for administering quality assurance best practices including tools, guidelines, policies and SOPs to ensure quality software and services meet our business needs.
• Takes quality very seriously and works to quantify and evaluate new ways of measuring quality to ensure application uptime and a positive user experience, and that the IT organization continues to deliver excellent customer experience.
• Validates compliance with procedures and checklists related to quality.

Other duties as assigned

• Available for all duties, accepts delegated tasks readily and completes assigned duties as directed.

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified by Great Place to Work.

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