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About the Job
Our customer experience team is the bedrock of operations at Fizz by providing first-class support at unmatched speed while simultaneously driving product decision making. We are currently looking for a strategic thinker that is ready to solve unique customer problems. In this role you will investigate problems and provide thoughtful solutions to various customer questions and complaints. This isn’t your typical customer experience role; while you’ll be in charge of customer support chat, you will also assist in driving key product and business decisions. A successful applicant is someone who not only excels in interpersonal interactions, but also someone who has a knack for devising creative long-term solutions. You will work closely with the engineering team and help drive product decisions based on a close feedback loop with customers. Noticing trends in customer experience issues and identifying pain points is quintessential in ensuring our cardholders are consistently the top priority. Join us in shaping the future of finance for college students.
What you’ll do:
* Provide impeccable customer service, using strong communication skills
* Respond to inbound customer inquiries and complaints* Accurately report complaints and disputes to the necessary channels* Collaborate with various internal teams to ensure efficient complaint resolution* Own the customer support process end-to-end* Proactively share insights with management to better streamline the support process and facilitate the development of new systems and features to consistently improve the Fizz user experienceWhat you’ll need:
* Exceptional verbal and written communication skills
* A positive and problem-solver attitude, day in and day out* Analytical mindset to investigate problems as they occur* Ability to collaborate well with others* Willingness to adapt to day-to-day challenges that may arise* Capacity to closely follow multiple tasks at one time* Excited about providing financial literacy to young adults* The ability to be online and responding to messages promptly from 9a-5p ETFizz Perks:
* High potential for growth & complete ownership from the beginning 📈
* Work with colleagues that get it 🧠* New York City Office 💼* Full medical and dental benefits 🩺* Rapid learning environment 🚀* Flexible WFH and vacation policy 🏝* 401K plan 💪🏻",