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☎ Community Phone
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.Our team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.
💼 About the role
We're looking for an experienced Product-thinking Designer to help guide our next phase of growth and product expansion. You’ll be directly responsible for impacting our customer experience and the future of our product.We’re looking to work with someone who can pick up a problem and solve it. You'll work across multiple teams with the goal of simplicity and providing a delightful experience.
💪🏼You will...
Contribute to our vision by designing simple, intuitive, and delightful customer experiences.Partner cross-functionally by collaborating with product, engineering, and other areas as an owner of the product to define, create, build, and release new features.Develop models of our ideal customers, learning what they want from their experience.Redefine our quality standards by raising the bar for the overall design of our product and features and strive to continuously improve the user experience.Spearhead research on our users and how to drive better adaptation and find features that scale. That means talking to our customers all the time.
🤩 You are...
Well-rounded and experienced You have 6+ years of product design experience crafting products and design systems and are comfortable working across development, visual design, prototyping, and interaction design.You are a fast mover You have startup experience and understand the mentality needed to succeed in a small team. You test first and finalize later.Highly collaborative You proactively seek information out from other departments and synthesize ideas.Customer-obsessed You speak to end-users regularly. You continuously seek to improve the customer product experience and iterate quickly by balancing design perfection with development speed.Strong communicator You communicate design concepts via mockups, flows, wireframes, and prototypes to accelerate work, well before any beautiful designs are complete.Passionate about learning You are a self-starter who wants to grow as a designer and team member and learn all you can about landlines.
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
Our salary ranges are determined by role, level, and location.
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