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Senior Calendar Assistant (West Coast)

REMOTE CUSTOMER SUCCESS

West Coast Senior Calendar Assistant

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Senior Calendar Assistant to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a erse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We are looking for iniduals who enjoy developing and fostering relationships with court reporters, making them feel like they are an extension of the team. Having prior experience scheduling at a court reporting agency (with a focus on the Southern California market) is a huge plus.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Develop and maintain deep relationships with court reporters, but also know how to have difficult conversations when needed
• Use Steno’s scheduling tools to book court reporters for depositions and ensure accurate information and timely follow-up; go out of your way to assist and remove any friction
• Deeply understand the nuances of court reporter functions and be able to discern and manage conversations related to rates or invoices reasonably and professionally
• Analyze Steno’s job pipeline to recruit and vet new court reporters to keep pace with demand
• Partner with the Marketing team on campaigns to build Steno court reporter groups and talent pools; help to develop programs that build awareness and trust in Steno within the court reporter community
• Proactively track assignment deadlines and follow-up with court reporters to ensure timely delivery of transcripts to clients; use tools and reports to guide this work.
• Understand Steno’s processes and tools; use this knowledge to train court reporters and promote best practices.
• Collaborate with Steno’s operational leaders to advocate for the court reporter’s experience, provide feedback, and come up with innovative ideas to help improve processes
• Design programs that ensure a high standard on the delivery of services for Steno’s clients
• Help the team by training or answering questions from new hires

You’re gonna crush it if

• You have 2+ years of prior experience at a Court Reporting agency. Experience working with Court Reporters in the Southern California market is not required but is a huge plus
• You’re proficient on Mac and PC and have the ability to pick up new systems quickly (Google Drive experience is a plus!)
• You provide amazing customer service and operate with a hospitality mindset
• You effectively prioritize among competing tasks and possess overall good time management skills
• You have worked through highly detailed processes at an efficient pace, staying organized
• You have you demonstrated flexibility and deal with ambiguity from time to time comfortably
• You have and employ excellent listening skills and exceptional verbal and written communications skills
• You have shown strong integrity and are trusted to maintain confidentiality and handle sensitive information
• You have the ability to use time management and complete task by deadlines set

Compensation & Benefits

• Salary – $23-$25/hour
• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health – shared benefits to be used among employees and families
• Flexible Paid Time Off – allowing employees to find balance in their lives
• Options of Equity – we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 200 in 5 years
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
  • Flexible litigation financing (e.g., DelayPay)
  • Cutting-edge technology – unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to [email protected].

Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Applicant Tracking. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.