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Customer Care Agent
Remote
Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.
Above Lending is looking for experienced Customer Service professionals, from the lending industry, to help launch this new product and provide a smooth and fulfilling customer experience.
Responsibilities:
As a customer service representative at Above Lending, you will be helping our customers navigate their account, assisting them with payments, and helping them make account changes. You may be communicating with customers on the phone or by email regarding our loan product(s).
Skills:
- Excellent listening and understanding skills
- Excellent verbal and written communication skills
- Critical thinking and problem solving
- Ability to multitask and adapt to changing priorities
- Data entry
- Ability to follow instructions
- Excellent time management
Education:
Degree Preferred
Experience:
Experience with the following software applications is a plus.
- Two (2) or more years of experience working in a contact center environment
- Two (2) or more years of experience in the financial services industry
- Talkdesk
- GDS
- LoanPro
- Zendesk
- Microsoft office
- Google Suite
Why join us?
We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:
- Considerable employer contributions for health, dental and vision programs
- Generous personal time-off
- 401(K) match
- Merit advancement opportunities
- Career development & training
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we doand we have fun doing it!
Under the California Consumer Privacy Act (CCPA), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together job applicants) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.
*Above Lending is an equal opportunity Employer*
Above Lending does not accept unsolicited resumes from inidual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.