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Location: US Locations Only; 100% Remote
U.S. / Canadian time zones required
Salary: $60,000 – 70,000 USD | Unlimited PTO | Fully Remote | Generous Benefits
About SaaS Academy
The SaaS Academy Team is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and training.
Our CEO, Dan Martell is an award-winning entrepreneur and investor who has founded multiple companies. He was named Canada’s top angel investor and he’s completed over 40+ investments with amazing companies like Udemy, Intercom, and Unbounce.
We have big plans for the future, we’re growing fast and now, we need you – yes you – to help scale to new heights and continue to provide incredible support to entrepreneurs.
About the Roles (2)
We’re hiring a Program Assistant role for the Boardroom and Growth Accelerator programs.
This is an executive assistant function to the Head of Program. The primary purpose of the role is to own program support tasks that enable program upgrades, deliver more value to the customer base, develop cross-program collaboration, and ultimately drive commercial outcomes for the business at scale.
The Program Assistant role has the growth potential to become a customer-facing role, and includes 3 primary components:
- Own internal and external program communication, which will be a joint collaboration with the Head of Program. This will include Facebook community management and Hubspot email announcements.
- Support the Head of Program with inbox, client check-ins, scheduling, and calendar management to prioritize work that keeps pace with Quarterly and Yearly Goals.
- Own administrative processes and creative projects surrounding content planning, expert speaker research, content delivery, and general program improvement as designated by Head of Program.
- Run Reporting
Ideal Candidate
Success for this role will be evidenced by the following achievements that will be collaboratively achieved by working with the Head of Program;
- Achievement of quarterly goals
- Increased overall value delivered to clients – resulting in increased renewals and lower churn
- Improved program documentation and playbook organization
- Consistency across all client communication/creation of Client Communication playbooks
- Increased documentation in client Hubspot profiles
- Increased capacity for Head of Program to drive growth and optimize program delivery
Metrics you are responsible for owning:
- Inbox Metrics
- Inidual project metrics
- Own Boardroom Facebook Group
- Confirm what Head of Program wants to communicate externally and plan monthly content calendar and copy
- Send engagement report 3x weekly to share posts that need extra attention
- Create new members welcome posts
- Provide support within the group as needed
- Own Hubspot group email communication
- Monthly announcements
- Event prep + follow ups
- Momentum Call prep + follow ups
- Fit 4 Success
- Wisdom Circles
- Project planning and internal reviews
- Program Net Promoter Score
- Year 1 churn decreased
- Own Growth Accelerator communication channels, coordinating with Head of Program and Support team to plan monthly content calendar and copy.
- Own Hubspot group email communication
- Oversee the Support Team who manages the general inbox inquiries
- Facebook posts according to the content schedule
- Provide support within the group as needed and manage Head of Programs involvement as necessary.
- Admin tasks as needed
- Managing the program design team meetings
- Process documentation + execution
- Admin projects
- Client and event scheduling
Experience and Qualifications
Core Skills:
- Attention and appreciation for detail
- Resourcefulness
- Strong organizational skills
- Collaborator
- Open-minded critical thinker (where improvements can be made)
- Team player
- Hubspot (ideal but not required)
- Kajabi (ideal but not required)
Experiences:
- EA background
- Client Support background
- Hubspot reporting and management (ideal but not required)
- Examples of Project Management
Benefits and Hiring Process
- Salary: $60,000 – 70,000 USD
- You don’t need to know how everything works here at SaaS Academy before applying. We’ll train you on our core content, and our approach to coaching clients.
- We’re a fully remote team – You’ll want to be comfortable and happy working online (using tools like Slack, Zoom, and Hubspot).
- Generous Benefits: We offer Unlimited PTO, health benefits, development training, and a robust and nourishing culture & team that is world-class
- Please check out the How We Hire section on our website to see what the steps are for our hiring process. Taking the time to apply means a lot to us! If you apply, you’ll hear from us, whether we feel you’re a good match for us, or not, as part of our process.
Location: US Locations Only