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Customer Service Representative II
Location: Work From Home, United States
Customer Support // Remote
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Start Date: ASAP
Salary: $16/hr
Work Schedule: 8AM-5PM Eastern (Monday – Friday)
Work Set Up: Remote
Type of Contract: Full Time
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
- Responds promptly and professionally to complex customer inquiries via phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
- Customer Service/Focus
- Inquiry Research/Response
- Investigative Mindset/Curiosity
- Patient and Empathetic Attitude
- Teamwork
- Results-oriented
$16 – $16 an hour
Ninja Perks and Benefits
● Competitive compensation
● Medical, dental and vision insurance
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program