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About Cinder

Cinder is the first Trust and Safety operations platform to unify policy, moderation, and investigations to help organizations combat Internet abuse at scale. Leading Trust and Safety teams use Cinder to increase operational efficiency, free up engineering resources, and maintain compliance, all in one system of record.

While we operate as a fully remote company with teammates in NY, DC, Austin, and SF, we also believe in the value of frequent in-person meet-ups and learning face to face.

As the first Solutions Consultant at Cinder, you will be responsible for helping establish the sales process we use to scale the organization. This is a unique opportunity for someone interested in building from the ground up to have a huge impact on our growth!

What you’ll do

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Serve as the subject matter expert on Cinder’s platform for a variety of external parties 
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Develop and execute a highly consultative demo process to help Cinder prospects learn about our platform in a manner tailored to their organizations
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Establish and run an enterprise-grade Proof of Concept process, working with Cinder leadership and engineering teams to leverage the assets needed to win every time
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Support handoff of new customers to our Customer Success and Implementation teams
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Create substantive resources on the Trust & Safety market and Cinder product that can be used with both internal and external stakeholders as we grow
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Be a steady source of learning for the company, serving as a voice of the customer for our internal teams
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About you

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You have successfully been an early sales engineer, or similar title, at a high growth SaaS company selling a technical product to large enterprise customers
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Alternatively, you have a strong understanding of Trust & Safety operations and/or Trust & Safety engineering via firsthand experience in the space
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You are a great team player who deeply values the power of working together 
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You have comfort with ambiguity and a desire to build 
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You are an excellent listener who sees every interaction as a chance to learn
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Some nice-to-haves

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You have been a product owner or engineer within a Trust & Safety, Integrity, or Fraud organization
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The more comfortable you are with code, enterprise data architecture, and artificial intelligence, the better
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You have helped build a successful organization from scratch, even better if it was a sales organization 
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Why join us?

Cinder works with the most important online platforms in the world, and you will play a major part in shaping our success. From preventing life-changing real world harm to countering advanced adversaries online, you will directly help make the internet safer for us all. Expect a front row seat to tackle the hardest problems for some of the most sensitive, impactful issues we face today.

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