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< class='"content-intro"'> Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise. 

We are looking for a Database Escalation Engineer who is passionate about solving highly technical, challenging, and time sensitive client needs and issues.

This position will report to the Escalation Engineering Manager based out of US.

< class="h3">Day in the Life

• Work closely with other Client Experience and support teams to address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture
• Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform
• Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues
• Develop scripts to automate troubleshooting using SQL, PowerShell or other similar scripting languages
• Triage and resolve data issues and construct complex reports using SQL tables, queries, functions and stored procedures

< class="h3">Who You Are

• 4+ years hands on experience of supporting clients’ most challenging technical needs and issues
• 4+ years experience with SQL (querying, troubleshooting, stored procedures, functions)
• 2+ years experience FTP, APIs, webhooks, CSV, JSON, and XML
• 1+ years experience in working with App to App Integrations and ETL processes 
• You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
• Ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging

< class="h3">What Sets You Apart

• Experience working as a Database Administrator/Developer (performance optimization, efficiency, data recovery)
• Experience with programming languages, C# and JavaScript preferred. Candidates with development/troubleshooting experience with C# SSO class libraries are highly desirable
• Hands on experience with snowflake data warehouse, Azure cloud 
• Excellent written and verbal communication skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand
• Highly personable and empathetic with excellent relationship management and customer service skills
• Highly organized, detail oriented, and able to work autonomously with minimal direction
• Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data
• Solution driven with ability to understand the big picture
• In Depth knowledge and experience working with Elasticsearch
• You are enthusiastic about learning new things and taking on new challenges
• Experienced working remotely

< class='"content-conclusion"'> < class="h3">Work Environment & Physical Demands Degreed is a remote-first company, however our roles are open to in-office or flex work if you live in a city with a physical office location (when it is safe to return to the office). This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery as necessary.  Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.  < class="h3">Additional Information  Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    We are committed to the full inclusion of all qualified iniduals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified iniduals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.    Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.   Degreed uses the E-Verify employment verification program.