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Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to our clients, resolving technical issues related to both hardware and software, and ensuring customer satisfaction. This position requires a deep understanding of Zoom, Apple and PC hardware, and Google Suites, as well as excellent customer service skills.
Key Responsibilities:
• Provide technical support to clients via phone, email, or chat
• Troubleshoot technical issues related to hardware and software, including Zoom, Apple and PC hardware, and Google Suites
• Diagnose and resolve technical issues promptly and accurately
• Work with customers to understand their needs and provide appropriate solutions
• Document customer interactions and technical issues using ticketing systems
• Escalate complex technical issues to appropriate teams for resolution
• Educate customers on best practices for using hardware and software
• Stay up-to-date with the latest trends and developments in technology
Requirements:
• Proven experience in technical support, preferably in a customer-facing role
• Strong knowledge of Zoom, Apple and PC hardware, and Google Suites
• Excellent customer service and communication skills
• Ability to diagnose and resolve technical issues quickly and accurately
• Strong problem-solving skills
• Familiarity with ticketing systems and customer support software
• Ability to work well in a team environment
• Ability to multitask and manage multiple customer inquiries at once
• Availability to work flexible hours, including weekends and holidays as needed
Education and Certifications:
• Relevant certifications in Zoom, Apple, and/or Google Suites are a plus
This is a full-time position with competitive compensation and benefits. If you are passionate about technology and enjoy helping customers, we encourage you to apply for this exciting opportunity.