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Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.
Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.
See growth from a new perspective, when everything is in Order. Visit us at Order.co.
< class="h3">Job DescriptionWe are looking for an Operations Support Specialist to improve the customer experience by handling order and delivery exceptions and owning relevant client communication. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations and Customer Support Teams.
What you’ll do
- Own proactive client outreach for orders that are exceeding their delivery window.
- Field inbound email alerts for orders facing backorders, out of stock products, and other miscellaneous issues.
- Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
- Liaise with the Product team on recommendations to make tracking and exception handling more efficient.
- Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients.
- Work closely with virtual assistants teams and monitor their progress.
What you bring to the table
- An empathetic, customer-centric mindset - you make client problems your problems!
- Ability to focus on recurring tasks with an emphasis on speed and accuracy
- Exceptional written and verbal communication skills with a unique ability to quickly problem-solve
- Comfort and confidence on the phone; ability to represent Order and be the voice of the company while speaking with vendors and clients
- Proficient with Google WorkspaceExperience working with Mac OS
- A Bachelor's Degree, and experience with Zendesk are preferred.
- A hungry attitude to learn new things and go above and beyond to get things done!
What you’ll receive
- A competitive compensation package including stock options
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies
- Employer-sponsored 401(k)
Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
