One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
Title: Executive Travel Consultant Bilingual English and French
Location: US – Virtual Location
Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Position Overview: Executive Travel Consultant
Overview of Role:
Executive Travel Consultant role at Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a high performing team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia corporate clients.
It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. The role will report to a Team Leader.
Key Responsibilities:
- Candidate should be comfortable working a shift during the core business hours for the department – 5am-6pm Pacific Standard Time this varies depending on the clients hours of operation
- Act as Travel Advisor and Consultant to a single Dedicated Client or possibly a Circle Team for multiple Dedicated Corporate Clients Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre and Amadeus.
- Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
- Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
- Deliver expectations on inidual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
- Follow internal compliance and regulatory requirements for all customers and locations supported
- Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
- Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
- Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
- Arrange domestic and international business travel for air, road, rail and accommodation, utilizing the assigned GDS
- Proactively sell additional services for our travelers, e.g. Hotel and Car.
- Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
- Act in accordance with all Egencia and GBT policies and procedures
Key Qualifications and Attributes:
- In depth knowledge of:
- International air, hotel, car, and rail booking
- High touch customer service
- High proficiency in GDS Sabre
- 5+ years business travel industry experience
- Experience Microsoft Office
- Detailed understanding of fares and ticketing rules – domestic and international land, air, and sea travel
- Excellent communication skills written and verbal
- Influencing skills
- Passion for Excellence in Customer Service with attention to detail
- Ability to act with integrity when handling personal and confidential traveler information
- Problem Solving, with a process improvement mindset
- Ability to multi-task and act with a sense of urgency
- Possess a strong understanding of travel trends and industry best practices
- Background in Business Travel, leisure or airline reservation required
- Ability to assist and coach customers on the online booking tool
The #TeamEgencia Experience
Work and life: Find your happy medium at Egencia.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!