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Senior Account Manager
Full-Time in Worldwide – Remote OK – Senior – Sales
About Transak:
Transak is a leading player in the web3 world, offering seamless crypto on-ramping and off-ramping solutions. We are looking for an experienced Director of Sales to join our dynamic team. As we continue to expand our presence, we are looking for a seasoned Senior Account Manager to fortify our account management operations and contribute to our rapid growth trajectory.
Key Responsibilities:
- Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction.
- Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions.
- Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics.
- Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services.
- Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience.
- Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience.
- Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners.
- CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.
Desired Profile:
- Experience: 4+ years in account management, business development, or sales, preferably within a global fintech or web3 company.
- Communication: Proven ability to present, communicate, and influence effectively across organizational hierarchies.
- Cross-Functional Collaboration: Experience working closely with teams across an organization, particularly Business Development.
- Detail-Oriented: Exceptional attention to detail, combined with sound organizational and planning skills.
- Educational Qualification: BS/BA degree.
- Web3 Knowledge & Experience: An inherent interest and knowledge base in the web3 space.
- Additional Preferences:
- Proven track record in delivering client-centric solutions.
- Strong business acumen, analytical, and strategic thinking abilities.
- Experience working with Business Development teams is a plus.
If you’re passionate about shaping the future of web3 and believe in delivering unparalleled partner experiences, your next big opportunity awaits at Transak.