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Now Hiring! Benefits Implementation Specialist
Work Environment: 100% Remote
What's in it for you!?
- Medical, Dental, and Vision - 1st of month after month of hire
- Flexible Spending Account and Dependent Care Program
- 401(k) with Company match
- Company Paid Time Off and Company Paid Holidays
- Team Events and recognition
- High growth continuous learning organization company with advanced opportunities
Job Summary:
The Benefits Implementation Specialist is responsible for utilizing best-in-class implementation practices to onboard PuzzleHR clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Benefits Implementation Specialist executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients’ business requirements.
Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the PuzzleHR software to maximize their business productivity, client satisfaction, and ultimately retention.
Essential functions:
- Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion
- Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
- Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
- Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations
- Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
- Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
- Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
- Conduct telephone/web-based and/or face-face training sessions with new users
- Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
- Transition clients to ongoing Client Services Support resources upon successful implementation
- Train and mentor new team members
- Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.
Requirements:
To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
- At least 2 years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
- Knowledge of Employee Benefits preferred
- Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Flexibility in scheduling to meet client needs with short turnaround
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively on project teams
Who We Are: www.PuzzleHR.com
PuzzleHR is a national market leader in the fast-growing HR as a Service (HRaaS) industry. At PuzzleHR we strive to be the force that disrupts Human Resources. By delivering White Glove Solutions to HR challenges that deliver measurable business results, we turn HR from a business cost center into a Revenue Driver.
