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Title: Analyst – Fraud Detection

Location: United States

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll ide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

As a Fraud Detection Analyst, you will be part of a team responsible for reviewing customer accounts to determine the validity and authorization of the payment method in order to reduce losses to the company.

The Fraud Detection Analyst researches possible fraudulent order activity of online purchases. There are numerous reasons online orders might be considered fraudulent. Fraud Detection Analysts are required to know the path to uncover questionable orders as quickly as possible. The goal of this department is to provide timely service to customers while controlling losses to the company.

** Please note that this department is 24/7 and has a quarterly performance (rank)-based shift bid and performance (rank)-based bonus program.

***Applicants must be willing to work second or third-shift hours and at least one weekend day to maintain 24/7 coverage.***

What you’ll get to do…

• Analyze customer accounts to determine if fraudulent payment activity is present
• Work through the queue of online orders to verify that the information provided on the order matches the real customer; i.e. verifying, original email address, IP address, shipping address, and the nature of the order
• Make outbound calls to customers to determine if fraudulent payment activity is present
• Receive inbound calls from customers either validating or confirming fraud on the purchase
• Communicate via IRIS with customers and third parties, review customer documentation for signs of alteration, and determine if more documentation is needed from the customer to validate the purchase
• Review third-party requests for reported fraud or abuse issues
• Comprehend the numerous reasons why an order might be tagged as possible fraud, such as items ordered, dollar amount, mismatched IP, etc.
• Perform other work-related duties as assigned

Your experience should include…

• Think independently and make decisions with little supervision
• Think critically and apply learned material, policy, and procedures to abstract scenarios
• Learn and understand all of the departmental procedures, systems, and tools to identify fraud trends and report these trends immediately
• Maintain daily and monthly performance standards, including those pertaining to quality and quantity
• Proficient in online research
• Exceptional problem-solving ability
• Must be thorough and a shown self-starter
• Excellent written and verbal communication skills are required
• Internal applicants must be meeting all requirements of their current position, and they must have been in their current role for at least 90 days

You might also have…

• Prior fraud detection or banking experience
• Skilled in using the Internet, and performing intermediate to advanced web-based searches to be able to quickly absorb information from web-based searches and make correlations based on that information

We’ve got your back… We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on inidual role and location and can be reviewed in more detail during the interview process.

We also embrace our erse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know erse teams build better products period. Our people and culture reflect and celebrate that sense of ersity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating ersity, equity, inclusion and belonging principles into the core of how we work every day focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to:

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.