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As a Technical Support Engineer, you’ll work hands-on with our users to solve complex technical issues on building in FlutterFlow. This person is someone who loves solving problems and wants to learn everything possible about FlutterFlow.
This is a remote position. Prior FlutterFlow experience is required.
What You Will Work On
* Provide technical support to FlutterFlow customers via email and chat.
* Be a product expert and technical resource for FlutterFlow customers. You will answer questions on product features and help troubleshoot technical issues.* Actively update and add to our online Knowledge Base. Create new help articles and update existing articles as product features or processes change.* Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues.Who you are
* 2+ years of experience with Flutter and Dart (this is a must);
* You have used FlutterFlow and are familiar with our features.* Technical background (e.g. engineering, computer science, etc.).* Prior experience in customer support, customer success, or similar roles.* You love helping people solve problems. You are empathetic and customer-focused.* You have excellent communication (written and verbal) and documentation skills.* You are highly organized and can prioritize competing priorities.Benefits
* Remote first team
* Generous salary and equity package* Flexible work hours",