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Title: Wire Transfer Specialist
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
Position Highlights
- Responsible for processing wire transfer activity including incoming or outgoing Domestic and International wire transfers
- Transcribes customer payment instructions for transactions
- Verifies and reviews incoming and/or outgoing wire transfers to ensure the authenticity of customer authorization and/or approvals
- Ensures the appropriate customer accounts are debited/credited
- Manages the risk of releasing unauthorized transactions by following strict guidelines
- Resolves all system generated exceptions
- Uses various tools needed for transactional processing inclusive of NSP, SAR, CIS, Lotus Notes, Avaya, Intranet and Internet
Basic Qualifications
- High school diploma or equivalent
- One to two years of clerical and/or wire transfer experience
Preferred Skills and Experience
- Thorough knowledge of wire transfer and key entry
- Well-developed clerical and customer service skills
- Strong telephone and interpersonal skills
- Thorough knowledge of banking operations
- Ability to collect and organize information
- Ability to identify and resolve/escalate problems