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Today, video accounts for over 80% of all internet traffic! 🤯 We are increasingly living in a video-first world where our online experiences are dominated by real-time, streaming, and on-demand video. At api.video our mission is to connect people through their cameras and videos. We are a global API-first platform managing and delivering online video at scale and our goal is to become the standard for how product builders bring video features into their products and services. Just like Stripe for payments, Twilio for text/VOIP, and Sendgrid for email; we're making online video accessible to every Product Manager and Developer via our API, the world over.
Our Customer Success team is ultimately responsible for the complete post-sales lifecycle of an api.video user, and through your partnership, users will derive maximum value from their integration and investments, leading to project success, retention, and renewal. This team has a direct impact on the growth of the company.
What will you be doing?
- Build quarterly plans that will ensure customer success and company growth, aligned with the company vision.
- Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Support expansion of customers’ accounts--identify opportunities, drive business outcomes, ensure customers are successful.
- Ensure customer’s retention by deploying new initiatives.
- Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status.
- Collaborate with other departments, such as Product, Marketing, Growth and Finance with customer’s feedback and market insights.
- Manage a team of 4 (Technical Support, Customer Service, Technical Customer Success Manager), own the team rituals, conduct performance reviews, develop their career path.
- Grow your team with the help of the recruiter to complement your team.
What are we looking for?
- You have 5+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, working with a technical product and talking to technical people
- You are able to lead technical conversations and persuading others to take action based on requirements and value provided by solutions.
- You are willingness to tackle things on your own.
- You have the ability to navigate data and people to find answers.
- You have collaborated cross-functionally in order to achieve a mission.
- You have experience in managing and developing a team.
What can you expect at api.video?🏆
- Global presence with an international working environment
- 100% Remote possible (CET or ET time zones)
- We offer competitive salaries
- Flexible timetable - we value results over the presence
- Work in your preferred System and OS (Mac, Linux, Microsoft)
- Your voice is valued and will count in our decision making
- Personal Growth. We invest in your career development; do you need books or to attend conferences? We got you covered!
